Report a problem

Urban Hopper customer service

A fault, delivery damage or a missing part? Tell us what happened. Our Urban Hopper team will review your report and discuss the next steps with you.

Your report goes to our Urban Hopper service team: info@urbanminushopper.de

Your complaint form

Fields marked * are required. Other details help us identify your order. You can report a problem even if some documents are unavailable.

1. Your contact details

Full name *

Email address *

Telephone number (optional)

2. Order and vehicle

Order or invoice number (if available)

Purchase date (if known)

Urban Hopper model

Choose or type a model, for example Best Ager 3-Rad.

VIN / chassis number (optional)

Mileage in kilometres (optional)

Where did you buy the vehicle?

For example urbanminushopper.de or the name of the dealer.

3. Vehicle location (optional)

Street and building number

Postal code

City / town

Country

4. What happened?

Type of complaint *

Is the vehicle still operational?

When did the problem start? (optional)

Problem description *

What is not working? When does the problem occur? Are there error messages, and what have you already noticed? Include only information relevant to your concern.

Add photos and documents

Send supporting photos or documents by email to info@urbanminushopper.de. Include your name and, if possible, your order number. Photos of the damage, vehicle and mileage display can help us assess the issue.

This form does not upload files. You can attach them to your email.

Send photos or documents by email

We use your information to handle your complaint. Read our privacy notice.

Please do not send identity documents, payment details or unnecessary information about other people. Submitting a complaint does not subscribe you to marketing.

We will contact you using the details you provide. Please discuss any return or collection with us beforehand.

Need help?

You can also report your concern directly by email or telephone.

info@urbanminushopper.de · +49 6181 36983-50
Telephone 09:00–18:00 · best reached 09:00–14:00

Report a problem

Your complaint form

Add photos and documents

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